FAQ
Have questions? Find answers to everything you need to know about Cycelya Period Patches
USING THE PATCHES
What are Cycelya Period Patches?
Cycelya Period Patches are transdermal patches infused with natural ingredients like menthol, camphor, ginger, lavender, chamomile, eucalyptus, and iron. They're designed to provide comfort and relief during your menstrual cycle by delivering ingredients directly through your skin.
Where should I apply the patch?
The lower abdomen is ideal for menstrual comfort, but patches also work well on the lower back, upper thighs, or any clean, hair-free area. Choose a spot with minimal movement for best adhesion.
How do the patches work?
Our patches use advanced transdermal technology to deliver active ingredients through your skin and into your bloodstream. This bypasses your digestive system, providing more consistent relief over 8-10 hours without the side effects of oral medications.
Are the patches safe?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How long does each patch last?
Each patch provides 8-10 hours of continuous relief. We recommend applying a fresh patch daily during your cycle and not wearing the same patch for more than 10 hours.
How quickly will I feel relief?
Most users report feeling the cooling effects within 20-30 minutes. The full benefits build over the first 1-2 hours as ingredients are absorbed.
Are the patches waterproof?
Yes! Our patches are waterproof and stay secure during showers, swimming, exercise, and daily activities.
How do I remove the patch?
For easy removal, use warm water to dampen the area and gently peel off the patch. For an even smoother experience, apply a small amount of oil around the edges before removing.
RETURNS & EXCHANGES
What is the return policy?
You may request a return within 90 days of receiving your order. Items must be unopened, unused, undamaged, and in original packaging. Once opened, patches are non-returnable for hygiene reasons.
How do I start a return?
Contact us at support@cycelya.com with your order number and reason for return. We'll provide instructions and a return authorization.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5-10 business days after we receive and inspect your return. Please allow additional time for your bank to process the refund.
PRODUCT INFORMATION
Are the patches vegan and cruelty free?
Yes! All Cycelya patches are 100% vegan and cruelty free. We never test on animals.
How should I store my patches?
Store patches in a cool, dry place away from direct sunlight and heat. Keep in original sealed packaging until ready to use. Once opened, apply immediately.
Can I use the patches every day?
Yes! While most users apply patches during their period (3-5 days), you can use them anytime you experience menstrual-related discomfort, including PMS symptoms.
CUSTOMER SUPPORT
How do I contact customer support?
Email: support@cycelya.com
Response Time: Within 24 hours on business days
Hours: Monday-Friday, 9 AM - 6 PM EST
I have a question not listed here. What should I do?
Please reach out to us at support@cycelya.com. Our team is happy to help with any questions or concerns!